I opened the link you provided for diabling Protected Mode, but those instructions are not helping me. I cannot find anything related to Protected Mode in the Properties and the related tabs of Acrobat Reader DC. Can you be more specific on the steps I need to take to disable the Protected Mode? Will this be a permanent solution or a 'bandaid' fix that still leaves me vulnerable to viruses, malware, etc?
By the way, this problem started with Acrobat Reader XI, so I deleted that version and replaced it with Acrobat Reader DC - hoping that would solve the problem but it obviously has not. New Contestant:I have no access to any pdf documents right now as DC is my only software and it does not open anything - and when I try I get a 'AcroRd32.exe - Bad Image error and it states that DC Reader is either not designed to run on Windows or it contains an error. Try installing the program again.' When I try to install again I get an error message saying that the program cannot be installed.When I try to uninstall the program, I get 'The Windows Installer Service could not be accessed.
This can occur if the Windows Installer is not correctly installed.' All of this started when I wasn't aware that Adobe upgraded to Dc and removed all of my previous adobe software install versions. Same problem here. For me it's always werfault.exe., never AcroRd32.exe. Only seems to be triggered by Adobe Reader though.Neither of alexc's suggestions worked, nor did anything else suggested in this thread. Here's how I posted it at another tech support forum. I am at my wit's end.'
Error message:I've tried just pushing the error message offscreen, but eventually my computer will slow to a crawl and I have to reboot anyway.If you click OK or the X, it will just keep coming back (immediately). Same if you try to kill it in Task Manager. Same if you do a cmd and type 'taskkill -im werfault.exe /f' (Doing that produces hilarious results.its tells me SUCCESS a hundred times before returning me to the command line, as if IT was just hitting 'okay' over and over).My own google-fu comes up with suggestions to either turn off Windows Error Reporting in the action center (since werfault is Windows Error Reporting executable) or opening administrative tools, locating werfault.exe under services, and either choose disable or 'stop' (which is always greyed out anyway unless I hit 'start' first.) You guessed it, none of these steps work. Neither did uninstalling and reinstall Adobe Reader, which I need.I'd be happy if EITHER I could prevent this error message from occuring OR I could kill it without rebooting, but as I've tried to demonstrate, multiple approaches towards both possibilities have all failed.Latitude E6400, more computer specs. I have a similar problem it began today 23 Nov 2015. Was running Adobe Reader 10.1.7Opening a PDF file produces a Werfault.exe application error pop up to appear, with the message 'Instruction at 0x746f7465 referred memory at 0x746f7465. Memory could not be written.
Clicking OK or cancel just produces another window with the same message.Computer almost ground to a halt, checking Task Manager there were hundreds if not thousands of WerFault operating!I deleted Adobe Reader 10.1.7 and downloaded the latest version (10?) for Windows 7 (UK), the same problem when attempting to run Adobe Reader. ALL other programs seem to be operating OK.Here's Task Manager before.Here's Task Manager after trying to read an adobe PDF File.Note all the WerFault.exe running and the very small scrolling blob top right! I have the exact same problem.I called adobe tech support last week and they attempted to trouble shoot the problem on the hone for almost an hour. Still no luck. They said that they were creating a case and escalating the the issue and I would receive a call back in two days. That was last Wednesday.
Still no call back. I called today and they said the case was in 'processing' and I would get a call back in 24 to 48 hours, the same thing I heard last week. I am SUPER tired of this and to say there tech support is horrible would be understating the case. Davidm70472791 wrote:Was running Adobe Reader 10.1.7.I deleted Adobe Reader 10.1.7 and downloaded the latest version (10?) for Windows 7.Why on earth are you running Reader X on Windows 7? The latest product is Reader DC.
Granted, some people don't like it (including me), but the second-latest product is Reader XI. Support for Reader X officially ended November 15:.
I would suggest that you uninstall all traces of 10.x with the cleaner tool:. Then go to and select either Reader DC or 11.0.10. If you select the latter, you will need to turn off automatic updates via Edit Preferences Updater to avoid being upgraded to the former.
Thanks for the advice, but why did a version of Adobe Reader that was working perfectly well suddenly produce this WerFault window popping up. So I removed Adobe DC and downloaded the old faithfull Version 10.1.4, all hunky dory with Adobe Reader shortcut on the desktop.switched protection mode off and power down computer.Had a wee break.Switched on computer.Adobe shortcut gone from Desktop. There's no Adobe Folder listed under 'All Programmes' doubleClicking on a PDF file it opened in Adobe Reader X.I found AcroRd32.exe sitting in an Adobe folder in the Programme Files (x86), created a short cut on the Desktop programme runs and loads files with no horrid Werfault.exe. Cheesy wotsitMy computer is apparently running as a 64 bit machine.
Crashdump Support Test (LOGO). 9 minutes to read.In this articleThis test verifies that the storage miniport driver on Windows supports the creation of a memory dump file after a system stop error occurs. NoteSymbols are needed to analyze the dump file. Failure to install symbols is the most common test setup problem that causes this test to fail. The version of the symbols must match the version of operating system that is installed on the test machine. Therefore, it must be downloaded external to the kit.On a machine that has an Internet connection, download the Windows Symbols packages.
For more information, see.Copy the symbol files to the test machine to the C:Symbols folder. Because the symbols can be large, you only need to copy ntkrnlmp.pdb (for x64 or ARM) or ntkrpamp.pdb (for x86).TroubleshootingFor generic troubleshooting of HLK test failures, see.For troubleshooting information, see.The test logs error message 'Failed to load the correct symbols'Upon reboot, the test examines the dump file for correctness. The test does this, just as a developer would, by using the kernel debugger kd (see ). To analyze a dump file, the debugger needs access to symbols (see ). This is a dictionary for the dump.
They allow the debugger to analyze the contents of memory (or a crashdump file) into individual modules (executables, libraries, drivers, etc), functions within those modules, and data structures. As a general rule, if you cannot examine the dump file by using the kernel debugger, the test cannot pass.For the test to work properly, it needs to provide the debugger with symbols. When it does not have proper symbols, it will log warnings during the log failures during the first analysis phase of testing. The current mechanism for doing this is to download public symbol packages (see ) and install them on the test machine before running the test. When symbols are not installed or do not match the operating system under test, the following message can appear in the test log:.(x) Failed to load the correct symbols.(i) Please refer to WDK documentation on how to install operating system symbols.(i) Your symbols might also be out of date, please update symbols by using the.This message does not actually cause the test to fail because in some cases, the dump can still be analyzed with partially matching symbols. If the test continues and more test cases fail with messages such as Error retrieving addresses of.
Or Unable to get., it means that the debugger cannot analyze the dump because of missing symbols. One way to work around a symbol is to supplement the locally installed symbol packaged with symbols that are cached from an Internet symbol server. Follow these steps to cache the symbols locally:.Ensure that you have already created a crashdump. The easiest way to do this is to run the test once and let it fail.Ensure that you have the debugging tools installed. Again the easiest way to do this is to run the test once. It will install the tools to C:Debuggers.Open an elevated command prompt.Type the following command c:Debuggerskd -z c:WindowsMEMORY.DMP -y SRV.C:Symbols.This loads the dump in the kernel debugger by using the remote symbol store at Microsoft and the local directory C:Symbols as the downstream store to cache the symbols.Make sure that symbols can be found for operating system files such as NTOSKRNL and NTDLL. These files are necessary to analyze the dump.
It is OK if errors appear loading symbols for other modules, such as third-party drivers.You should now have a prompt 0: kd. At this prompt, type the command.reload /f. This command forces the debugger to load and cache all symbols for modules loaded in the dump.To exit the debugger, press Ctrl-B and then press Enter.The test logs error message 'Paging file size is too small for full dump purposes'In the case of a crash, there is no certainty of what parts of the operating system will still be functional. The network or file system drivers might have caused the crash; for example, preventing access to file system structures to create a dump file, or network to store the file remotely.
The operating system handles this by using a file that it already knows exists (the pagefile) and writes directly to that file's logical block extents on disk. The dump process writes the contents of physical memory into the pagefile on the system disk (usually c:pagefile.sys). The pagefile must be large enough to contain the dump. The largest dump is a complete dump, which requires the size of physical memory (for example, 4096) plus one extra megabyte to contain the header information. The test requires that the user configure the page file to an appropriate size before execution. If the page file size is insufficient, the test will log the following error during the initialization phase:.(i) Verifying paging file size.(x) Paging file size is too small for full dump purposes.(i) Paging file size: 330989568.(i) Physical memory size:.(i) Please configure minimum paging file size to physical RAM size + 1MB.I see the system stop error (blue screen), but the bugcheck code is not E2After some basic settings validation, the test will install a driver that is used to crash the system and reboot the system.
After the reboot, the test changes the crash control settings (for full memory dump), deletes any old dump files, and crashes the system. At the point of the crash, the system will display a bugcheck screen (blue screen) with details of the nature of the crash.
Memory Dump File Location
The type of bugcheck should be MANUALLYINITIATEDCRASH (e2). If anything else appears here, it means that a second bugcheck occurred during the process of writing the dump file. This should be investigated by connecting a kernel debugger to the test client and debugging the storage adapter driver.The test logs error message 'Dump file is being used by another process. HRESULT: 0x80070020'After the dump file has been written, the test machine should automatically reboot. Upon boot after a crash, the operating system will detect the presence of dump information in the page file and begin the process of writing a dump. This process occurs asynchronously while the machine is booting and even after the user has logged in.
During this process, you can view progress by checking the size of the dump file ( C:windowsmemory.dmp) or viewing the process in task manager ( werfault.exe). The test will often be running at the same time as this process, trying to access the same dump file.
If this occurs, the following messages will appear in the log:.(i) Connecting to DumpFile: C:WindowsMEMORY.DMP.(i) Dump file is being used by another process. HRESULT: 0x80070020.(i) Usually memory.dmp is still being written due to large RAM, retry after 5 minutes.The test should then retry accessing the file. If the error message code is different, or if it changes (for example, 0x80070002: ERRORFILENOTFOUND), then it means that the file could not be written to disk. The first place to check for valuable debug information is the system event log. To view the event log click Start, click Run, and then type Compmgmt.msc.
Check Connections'. I have tried every USB 2.0 and 3.0 port and 2 different cables.I have gone into the device manager and disabled everything under Portable Devices. Canon eos 400d software windows 7. Nothing helps.
In the computer management window, select Computer ManagementSystem ToolsEvent ViewerSystem. Browse through the list of events for an event that has the source BugCheck. The most common cause for a missing dump file is insufficient free space on the disk. The registry key HKEYLOCALMACHINESYSTEMCurrentControlSetControlCrashControlMachineCrash contains information about the last crash (before a reboot), including the partial dump file if one was created. This can be useful when trying to debug other missing dump issues.More informationCrashdump is the mechanism in which the operating system calls the storage adapter driver to write the contents of the memory to a dump file after a system stop error. Due to the nature of a system stop error, the operating system cannot make any assumptions about the stability of the system.
Therefore, very few system services are available to the storage drivers. The Crashdump Support Test verifies that the storage adapter driver can still operate under these constrained environments and perform the I/O to write to the dump successfully.The Windows operating system allows three different types of memory dump files to be generated:.Full.Kernel.MiniThe test will test the Kernel and Mini dump file types.